Frequently asked questions

Do I need a ticket for all event days?

No. You only need a ticket for the official competition days for Saturday 28 and Sunday1.
The competition on Friday 27 and the training sessions on February 25 and 26 are free to access and do not require a grandstand ticket.
In addition, on all event days you can enjoy the atmosphere from the standing area without the need to purchase a ticket.

Do children need a ticket?

Children up to 12 years old have free access.
They may be required to validate a free 0€ ticket for capacity control purposes.

Will tickets be available at the ticket office?

Yes. On-site ticket sales will be available at the El Tarter ticket office.
Price by person: 10 €.
We recommend purchasing in advance to avoid queues and to prevent tickets from selling out.

Where can I buy tickets online?

Through plataform Universe, the official ticketing channel for the event.

Friday, 28 February

• Women’s Downhill (DH) – 10:15 h (El Tarter – Àliga slope)
• Public Bib Draw – 18:30 h (Canillo)

Saturday, 1 March

• Women’s Super-G (SG) – 10:15 h (El Tarter – Àliga slope)

Important:

The training sessions on 26 and 27 February are open to the public, although they do not include access to the grandstands.

What time do the gates open?

Gates generally open 1 hour before the start of the race, although this may vary depending on weather conditions.

Is parking available?

Yes. All sectors of Grandvalira offer public parking facilities, although capacity is limited.

To access the event on foot, visitors must park in one of the car parks in the El Tarter sector.

It is also possible to park in other sectors of Grandvalira and ski to El Tarter.

Parking spaces cannot be reserved, so arriving early is recommended.

Note: The Hotel Nòrdic car parks will be closed and reserved exclusively for event organization.

How can I get to the event by bus?

You can easily reach the event by bus using lines L3 or L4.

You should get off at one of the following stops, both located in the El Tarter sector:

• 145 – Cruïlla de Ransol
• 151 – El Tarter

From either stop, the event venue can be reached on foot in just a few minutes.

Will there be a Fan Zone or entertainment area?

Yes. The World Cup Village will feature new attractions and activities for all audiences.

It will be located in the gardens of the Hotel Nòrdic, in El Tarter, and will be open on 27 and 28 February and 1 March, from 9:00 am to 1:00 pm.

I have an issue with my tickets. Who should I contact?

Any issue related to the purchase or QR code must be managed directly through Ticketmaster, using the contact details provided on your ticket.

What is the cancellation or refund policy?

It depends on Ticketmaster and the event organisers, but generally:

• Full event cancellation → entitlement to a refund.
• Rescheduling or timetable changes due to weather → tickets remain valid.

What happens if the weather is bad?

The World Cup follows strict safety protocols.
Depending on conditions, the organisation may:

• Delay the start,
• Modify the course,
• Reschedule the run later the same day.

Refunds are only considered in the case of total cancellation.

Will there be food or bar services?

Yes. At the World Cup Village, you will find a range of food and drink options available during opening hours.

Can I access the venue with skis or a snowboard?

Yes. You can access the event area by skiing, although some zones will be restricted for safety reasons.
Slope staff will indicate the permitted access routes at all times.

Can the race be viewed from different points along the slope?

Spectators mainly gather in the finish area, but some lateral sections in the upper part of the slope offer good viewpoints to follow the race from a different perspective.
These areas can be accessed with a valid ski pass, using the chairlifts in the El Tarter sector.

Is the event accessible for people with reduced mobility?

Yes. The finish area in El Tarter is adapted for people with reduced mobility.
We recommend contacting the organization in advance to request personalized assistance.
Email  contact access4all@setap365.com